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Published: 7th January 2025

2024 Newsletter written by: Daniel Smith, Managing Director.

Reflecting on Success and Looking Ahead to 2025

In our annual newsletter here, I want to thank all our customers for their continuing support and wish them a Happy New Year. Let me outline our achievements this year and our plans for the next.

We have once again increased our turnover compared to last year, and this success is thanks to all of our customers for placing their trust in us and recommending our company to their friends and acquaintances.

This year, we became partners with Lloyds Bank, and not only have they been recommending their customers to us, but they have put us on their website as one of their preferred integration partners. With the recent improvements to our website, SEO and partnerships, we have many avenues for increasing sales.

As promised, we have continued to invest in our hardware behind the scenes, increasing the power and capacity of our servers' and cloud infrastructure. We have implemented a new phone system and added more lines. As we have grown, we have continued to put our customers first, with 99.8% of all telephone calls answered within 10 seconds and 99.9% of all calls answered within 20 seconds throughout the week from Monday to Sunday.

As of 22nd December 2024, our customers have put through a very impressive £242 million and €18 million, respectively, through the NuEPOS network this year. We are proud that almost a quarter of a billion pounds worth of goods and services has flowed within the NuEPOS system.

It was also our first full year of sales with our new exclusive PDA, which has shown excellent sales and showcased its impressive resiliency and capabilities against competitive products. We also had tremendous success offering refurbished units for customers on a budget, allowing more customers to use NuEPOS at a lower price point.

In keeping with our ever-expanding list of services we offer, we added many more chip and pin card providers, together with even more website and accounting package integrations. With more features coming next year, we will make more provisions to help you not be locked into any external service.

Here are some of the significant features of our software and offerings we added this past 2024 calendar year:

• First was Apple and Google passes for online digital loyalty cards and gift cards. These update almost instantly; our customers need very little work to set them up.
• Next was our warehousing module, which was a huge undertaking. It allows customers with multiple stores or warehouses to pick and process stock and dispatch it to their stores. It also has excellent integration into the PDA, allowing it to speed up and facilitate the picking process.
• Speed and performance improvements have been made in many areas, with some extra modes added for customers with large datasets or slow tills.
• Live Online Prep Screens dedicated for processing fast food orders on any tablet or smart screen.

Before continuing onto upcoming features, two new staff members, Daniel Piggott and Leah Albright, joined our team. Daniel started his introduction by doing support to learn how the system works, but he will take charge of sales in the new year. Leah has joined us to improve our online presence and is handling our marketing services.

New Upcoming Features for 2025

• Digital signatures will be taken directly on phones or tablets instead of needing to turn the screen around or using signature pads.
• Future Orders (known as Planned and Blanket Purchase Orders) These are for companies preparing orders from overseas or orders where the goods are not fully known yet, e.g. without barcodes provided.
• Coming in Q1 2025, an online sales reporting dashboard with customisable widgets on the main sales screen menu or standalone page via a web browser. All sales data will be processed in the cloud and will not hamper low-end hardware.
• In addition, in Q1 2025, we will introduce the facility to automatically email custom reports and general reports on a regular basis, such as daily sales, etc. This feature is helpful for automatically emailing reports to accountants.
• We are planning further improvements to digital passes & loyalty cards.
• Overhaul of Website Integrations to support auto-syncing individual elements, such as product name, instead of just price and quantity.
• Discontinuing support for the 32-bit version, thereby providing a native 64-bit version, thus increasing the speed of the software. Alternatively, we can provide both platforms.
• New Main Menu Themes / Skins.
• And many more!

New Upcoming Services for 2025

• Virtual Back Offices - These are virtual back offices that you can use on any computer, phone or tablet and are charged per user rather than per terminal. It is beneficial for customers with MAC computers.
• Future Credit Options - purchasing new hardware will soon be offered either outright or via a finance company.
• WhatsAPP Support Phone numbers - so customers can call us anywhere free of charge with a WIFI connection.

Thank you for reading our annual newsletter, and wishing you a prosperous 2025 from all staff at NuEPOS!

Daniel Smith, Managing Director